Avaya/Nortel Solutions

As an Avaya Platinum Partner, and legacy Nortel Elite Partner, Presidio continues to deliver innovative technology solutions encompassing end-to-end broadband, Voice over IP (VoIP), multimedia services and applications, and wireless broadband designed to help customers solve their business challenges. Now, more than ever, with Presidio Networked Solutions, you can be Secure in the Knowledge that no matter what your platform, Presidio will be here for you today, and tomorrow, with innovative solutions to help your business prosper. For over 15 years, Presidio solutions have encompassed the full range of the enterprise portfolio. With this long-term partnership and many years of history, Presidio’s sales and engineering teams are focused, certified and experienced.

For your security, Presidio Networked Solutions is staffed 24 hours a day, 7 days a week, to assist your with your Avaya and Nortel solutions. Our Single Point of Contact approach, via Presidio’s Network Operations Center, simplifies configuration management, maintenance support, network monitoring and logistics-related transactions with one phone number.

Examples of our innovative solutions and services offered by Presidio Networked Solutions include:

Unified Communications

Our unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video all across multivendor networks. With Avaya and Nortel unified communications, customers can communicate effectively regardless of location or device

Contact Centers

We offer highly reliable, scalable communications solutions that improve customer service and help companies compete more effectively.Avaya and Nortel contact center solutions include intelligent routing, self-service and proactive contact applications that drive effective communications and transactions with customers. In addition, Avaya’s analytics and reporting platform, Avaya IQ, provides companies with detailed customer information that improves profitability and customer retention.

Avaya’s investment focus includes technologies to provide presence, identity, context and location information, for any user, for any device. The goal is to create a system where applications can exist across multiple networks, seamlessly move among them, even move between the enterprise and carrier network, and still preserve a seamless user experience. To accelerate the transformation to Unified Communications, they are leveraging the Service Oriented Architecture (SOA) to bring together IT, telecom and business applications for a more enriched user experience. Avaya continues to work directly with a number of partners, such as Microsoft and IBM, who each have their own SOA frameworks, to integrate the communications capabilities of the telecom world into business processes and applications.

back to top